Secret Source was set up with a simple goal – to make our team and our clients happy.
Yes we do TDD, measure velocity and work with all the latest tools but we measure success by how happy our team is and how happy our clients are. Because ultimately that’s what matters.
Why is happiness so important for IT teams?
– We attract the best talent
It’s no coincidence we are the most followed IT company in The Canary Islands
– Our teams stay longer
Our staff retention is double the industry average
– Knowledge is retained in our teams
With low staff turnover we don’t suffer from knowledge loss because of high rotation of teams
– We enjoy collaboration levels akin to an in-house team
Happy teams feel safe and psychologically safe teams outperform any other team. Our teams collaborate with our clients at a level only experienced with in-house, teams.
We believe the secret to delivering quality work comes from everyone working together and enjoying every step of the way.
And it seems to be working… we now number almost 50 with 90% staff retention, and we get to work with some really cool people. The NHS, Cinch, Asda, British Gas, Aviva, GSK, Barclays and Experian to name just a few.
We believe ...
… happy developers write really great code
Our culture is based around staff happiness. Flexitime, remote working, continual professional development, clear promotion scale, one-to-one mentoring, paid training, regular team events are just some of the things we offer our staff. We believe the happier your team, the better the results.
… in long-term relationships over one project stands
A relationship takes time to mature and develop. We believe we offer the most value when we work as part of our clients’ teams, offering long term benefit over quick fixes.
… customer happiness defines success
Yes, we use roadmaps and track velocity but customer happiness is our main KPI. We measure it every month and see what we can do to constantly improve our relationship.
… collaboration is the key
We’re fanatical about building psychological safety in our teams. We believe that when a team is open, flexible, vulnerable and having fun together… that’s where the magic happens.
Why our team love working at Secret Source…
So what's the secret sauce of Secret Source?
Without question… Our team.
They’re the best. We’ve got super-talented designers, our developers dream in code and our PMs and Account Managers are the nicest, most organised people you’ll ever meet.
And if you hadn’t noticed, we’re based in paradise – mid-winter meetings near the beach? Just one more reason clients love working with us. If you’re going to outsource, outsource to a nearshore development company you really want to visit, in the Canaries.
We’re sort of obsessed with Star Wars so when we were asked to define our spirit animal, something that embodies who we are – it had to be R2.
Reliable and trustworthy, R2 is the ultimate confidant. Agile and flexible enough to work through solutions under pressure, R2 remains cool and calm and even maintains a sense of humour.