Webinar: The top 5 questions to ask when outsourcing

26th July 2023
The top 5 questions to ask when outsourcing

On July 19th, we had the pleasure of hosting a webinar on “Questions to Ask When Outsourcing.” If you weren’t able to join us live, or if you’d like a quick refresh on the insights shared, don’t worry – we’ve got you covered! In this post, we summarise the main talking points and offer a link to the full webinar recording.

During the session, our CEO Rachel, along with Sarah, our client relationships expert, shared some hard-earned insights. The main aim? To shed light on how to make outsourcing a positive experience for everyone involved.

Key Questions to Ask Your Outsourcer

1. How do you assess your developers?

Defining ‘senior’ or ‘intermediate’ levels can be tricky. What matters is aligning your definition of skills and expertise with that of your outsourcer. At Secret Source, we have a publicly available professional ladder that rates developers on both technical and soft skills, ensuring a clear and shared understanding of what each level means.

2. How do you prevent churn on my project?

Employee churn can be costly in terms of time and productivity. Ask your outsourcer about their strategies to retain talent on your project. At Secret Source, we prioritise developer and client happiness, reducing the risk of turnover and providing stability for your projects.

3. Who will manage the project?

Having a competent project manager is critical to ensuring that every task aligns with the overall goals. Whether the PM is from the agency side or yours, they need to be skilled in methodologies like SCRUM, PRINCE, & ITIL. Moreover, it’s helpful to understand whether your outsourcer can provide additional resources, like QA, DevOps, or UX/UI design.

4. What language do you speak in-house?

Clear communication is vital in any project. Ensuring your outsourcer’s team not only speaks English but also uses it for day-to-day business interactions can significantly enhance project communication and mitigate cultural misunderstandings.

5. Who else have you worked with?

Understanding your outsourcer’s past projects can help assess their fit for your project. It’s not just about the industries they’ve worked in, but also how long they’ve maintained relationships with their clients.

Outsourcing, done right, can be a game-changer for your business. We want these insights to help make staff augmentation a positive and beneficial experience for you. To delve deeper into these topics and get even more insights, head over to our YouTube channel and watch the full webinar recording:

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